Course Details

Title Operations Management
Field of Study Business
Professor KWON GI MUN (kwonjimun@gmail.com)
Type Academic course
Delivery Type Online Track (100% online course): Real-time
Credits 3
Contact hours 45
Schedule Afternoon
Course code BUS2034
Course number 18012

The course provides concepts and knowledge on how firms and organizations design and deliver products and services to their customers. Decision models and tools are used to improve quality, increase productivity, and reinforce supply-chains with suppliers and distributors of business firms. The broad themes of the course touch upon strategy, planning and control of operations to achieve quality, efficiency, flexibility, or speed.

  • Students will communicate effectively on operations and supply chain management related topics.
  • will demonstrate knowledge in knowledge areas such as business process analysis, quality management, queue management, inventory management, project management, supply chain management etc., and the ability to frame problems, collect and analyze data, and construct conclusions based on facts and analysis.
  • will recognize implications and challenges of operations and supply chain decisions in a global environment.

will be able to effectively use information technology to support operations and supply chain activities and decision making.


Basic calculus and statistics should be enough. Probability will help.


(Textbook) Not Required  (Software) Microsoft Office

(References) Operations Management, by Cachon and Terwiesch, McGraw-Hill Publication, 2nd Edition, 2020, ISBN 978-1-260-23887-7, ISBN 978-1-260-48465-6 (loose-leaf edition)

Lesson Plan
Class 1: Introduction – Operations Management
Class 2: Process Fundamental: Introduction to processes and Process Analysis
Class 3: Process Fundamental: Process Analysis and Process Improvement
Class 4: Process Analysis with Multiple Flows and Process Interruptions
Class 5: Lean Operations and TPS
Class 6: Quality and Statistical Process Control
Class 7: Inventory Management: Steady Demand and Perishable Demand
Class 8: Midterm exam
Class 9: Inventory Management: Frequent Orders
Class 10: Supply Chain Management
Class 11: Project Management
Class 12: Service Systems with Impatient Customers
Class 13: Review Session – Final Examination
Class 14: Final Exam
Class 15: Wrap-Up Session
Last Updated April 15, 2021
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